Refund Policy
Last Updated: 21 August 2026
At Hishop.my, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
By placing an order on Hishop.my, you agree to the terms outlined in this policy.
1. Eligibility for Returns
We accept returns only under the following circumstances:
The item received is damaged during delivery.
The item received is defective or faulty.
The wrong item was shipped.
The item received is significantly different from the product ordered.
To be eligible for a return, the item must:
Be reported within 7 days of receiving the order.
Be unused and in its original condition.
Include original packaging, labels, accessories, and any free gifts provided.
Be accompanied by proof of purchase or order number.
2. Non-Returnable Items
For hygiene, safety, and quality assurance reasons, we do not accept returns or exchanges for:
Opened skincare products
Opened cosmetics and beauty products
Personal care products that have been used
Clearance, promotional, or sale items
Gift cards or digital products
Products damaged due to misuse, negligence, or improper storage
3. Return Request Process
To request a return, please contact us at admin@hishop.my within 7 days of receiving your order.
Your request should include:
Order number
Product name
Description of the issue
Clear photos or videos showing the defect, damage, or incorrect item received
Our customer service team will review the request and provide further instructions if the return is approved.
4. Refunds
Once the returned item has been received and inspected, we will notify you of the outcome.
If approved, refunds will be processed using the original payment method used during purchase.
Refund processing times may vary depending on your payment provider, but typically take 7 to 14 business days after approval.
5. Exchange Policy
Where appropriate, we may offer a replacement or exchange instead of a refund.
Exchanges are subject to product availability. If the same product is unavailable, a refund or alternative solution may be offered at our discretion.
6. Shipping Costs
If the return is due to:
A defective product;
A damaged item;
An incorrect item shipped by Hishop.my;
we will bear the reasonable return shipping costs.
For all other approved returns, the customer is responsible for the return shipping costs.
Original shipping charges are non-refundable unless the return is due to our error.
7. Order Cancellation
Orders may only be cancelled before they have been processed or shipped.
Once an order has been packed, processed, or handed over to the courier, cancellation requests may no longer be accepted.
8. Damaged Parcels
If your parcel arrives visibly damaged, we recommend:
Taking photos of the parcel before opening.
Recording an unboxing video whenever possible.
Contacting us immediately with supporting evidence.
Failure to provide sufficient evidence may affect our ability to process a claim.
9. Limitation of Liability
Hishop.my reserves the right to refuse any refund, return, or exchange request that does not meet the conditions outlined in this policy.
We are not responsible for delays caused by courier services, customs clearance, force majeure events, or circumstances beyond our reasonable control.
10. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us:
Hishop.my
Email: admin@hishop.my
Website: https://hishop.my
We aim to respond to all enquiries within a reasonable timeframe.
By placing an order with Hishop.my, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.
