Welcome to Hishop.my. These Terms & Conditions govern your use of our website and the purchase of products through Hishop.my. By accessing, browsing, or placing an order on our website, you agree to be bound by these Terms & Conditions.

1. General

Hishop.my reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.

We reserve the right to refuse service, cancel orders, or limit quantities at our sole discretion where necessary.

2. Product Information

We strive to ensure that all product descriptions, images, prices, promotions, and availability information displayed on the website are accurate.

However, we do not warrant that all information is error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

Product images are for illustration purposes only and actual products may vary slightly.

3. Pricing & Payment

All prices displayed on Hishop.my are listed in the applicable currency and are subject to change without notice.

Payment must be completed before an order can be processed and shipped.

In the event of a pricing error, system error, or technical malfunction that results in an incorrect product price, Hishop.my reserves the right to cancel the affected order and issue a refund where applicable.

4. Orders & Acceptance

All orders are subject to acceptance and availability.

Receipt of an order confirmation does not constitute acceptance of the order. Hishop.my reserves the right to reject, limit, or cancel any order for reasons including but not limited to:

• Product unavailability;
• Suspected fraudulent activity;
• Pricing or technical errors;
• Violation of these Terms & Conditions;
• Abuse of promotions, rewards, loyalty programs, vouchers, or website functionality.

If an order is cancelled after payment has been made, a refund will be processed for the affected item(s).

5. Loyalty Rewards, Promotional Items & Not-for-Sale Products

Certain products displayed on the website may be intended exclusively for loyalty programs, reward redemptions, promotional campaigns, giveaways, internal testing, or administrative purposes.

Products marked with wording such as:

• “Not For Sale”
• “NFS”
• “Reward Item”
• “Gift Item”
• “Redemption Only”
• Similar wording indicating purchase restrictions

are not available for regular retail purchase unless expressly stated otherwise.

If such items are accidentally made accessible, displayed with an incorrect price, purchased due to a system error, website bug, technical issue, or misuse of website functionality, Hishop.my reserves the right to:

• Remove the affected item(s) from the order;
• Cancel the affected item(s);
• Adjust the order accordingly;
• Refund the affected item(s) where payment has been collected;
• Continue processing and shipping the remaining eligible products in the order.

The customer acknowledges that products clearly identified as “Not For Sale” or similar wording are not intended for normal commercial purchase, regardless of the displayed price.

Hishop.my’s decision regarding the eligibility, availability, and fulfilment of such products shall be final.

6. Promotions & Vouchers

Promotions, discount codes, vouchers, loyalty rewards, gifts, and special offers are subject to specific terms and may be modified or withdrawn at any time without prior notice.

Hishop.my reserves the right to reject or cancel any order that is found to be abusing promotional mechanisms, exploiting system loopholes, or violating promotion requirements.

7. Shipping & Delivery

Shipping fees, delivery timelines, and shipping conditions are governed by our Shipping Policy.

Delivery dates provided are estimates only and are not guaranteed.

Hishop.my shall not be liable for courier delays or circumstances beyond our reasonable control.

8. Returns & Refunds

Returns, exchanges, and refunds are governed by our Refund & Return Policy.

Approval of any refund, return, or exchange request remains subject to compliance with the applicable policy.

9. User Responsibilities

By using this website, you agree that you will not:

• Use the website for unlawful purposes;
• Attempt to gain unauthorized access to website systems;
• Interfere with website security or functionality;
• Exploit bugs, technical errors, pricing errors, or website vulnerabilities;
• Engage in fraudulent purchasing activities.

Any violation may result in order cancellation, account suspension, or other actions deemed necessary by Hishop.my.

10. Limitation of Liability

To the fullest extent permitted by law, Hishop.my shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of the website, products purchased, or inability to access the website.

Our maximum liability shall not exceed the amount paid by the customer for the affected order.

11. Intellectual Property

All website content, including text, graphics, logos, product images, designs, trademarks, and other materials, are the property of Hishop.my or its licensors and may not be copied, reproduced, distributed, or used without prior written consent.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any disputes arising from the use of Hishop.my shall be subject to the exclusive jurisdiction of the courts of Malaysia.

13. Contact Us

For questions regarding these Terms & Conditions, please contact:

Hishop.my
Email: admin@hishop.my
Website: https://hishop.my

By using Hishop.my and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.